Feedback from customers is a key trigger for quality improvement and should never be ignored. It will help you to improve your service and build upon your strengths, so it's important to capture and respond to this information in a timely, appropriate manner.
Quality Hub's web-based Feedback Management System provides a central, easy to use platform to record complaints, compliments and issues - helping you to constructively manage feedback in the best interests of your customers and organisation, wherever you are.
Establish response parameters for the acknowledgement, progression and resolution of feedback with our customisable framework. Our clever system tracks feedback progress and uses an automated email system to send prompts that keep feedback management on track and customers up-to-date.
Intelligent reporting functionality allows you to drill down to the detail of the feedback, supporting you to identify and act upon the root cause. Users can quickly and easily track feedback and trends, converting them into useful narrative and graphical reports.
Quality Hub's Feedback Management System can be used alongside our Corrective Actions System - enhancing your ability to seamlessly respond to feedback and implement recommendations.
Secure web-based system allows access at any time or place Automate the capture, progress, resolve loop Email reminders keep feedback progress/resolution on track Intelligent reporting functionality - drill down to the root cause Identify trends early on and recommend actions for improvement Easy to generate narrative and graphical reporting